At winhq, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have under Philippine law.
Last Updated: 15 May 2026 | Effective Date: 15 May 2026
winhq fully complies with the Philippine Data Privacy Act of 2012 (RA 10173) and its implementing rules. Your data is handled with the highest legal standard required in the Philippines.
winhq never sells, rents, or trades your personal information to third-party marketers. Your data is used solely to operate and improve your winhq experience.
All data transmitted between your device and winhq servers is protected by industry-standard TLS encryption. Sensitive data at rest is stored using AES-256 encryption.
Under RA 10173, you have the right to access, correct, delete, and object to the processing of your personal data. winhq provides clear channels to exercise all these rights.
winhq uses cookies strictly for platform functionality, session management, and analytics. We do not use third-party advertising cookies or cross-site tracking technologies.
Have a privacy concern? Our dedicated Data Protection Officer is reachable at [email protected]. All privacy inquiries are acknowledged within 72 hours and resolved within 30 days.
winhq ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of all players and visitors who use the winhq platform at winhq.asia. This Privacy Policy describes how winhq collects, uses, stores, shares, and protects your personal information in connection with your use of our online casino services.
This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations ("IRR"), as administered by the National Privacy Commission ("NPC"). It also reflects winhq's obligations under PAGCOR's data governance requirements for licensed online gaming operators.
By registering a winhq account or using any winhq service, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. This Policy should be read together with the winhq Terms & Conditions.
Plain language summary: winhq collects your data to run your account, process payments, comply with PAGCOR regulations, and keep the platform safe. We do not sell your data. You have the right to access, correct, or delete your data at any time.
For the purposes of the Philippine Data Privacy Act of 2012, the data controller responsible for your personal information is:
winhq has appointed a Data Protection Officer ("DPO") as required under the DPA. The DPO is responsible for overseeing winhq's data protection strategy, ensuring compliance with the DPA and NPC regulations, and serving as the primary point of contact for data subject inquiries and complaints.
winhq collects the following categories of personal data from players and platform visitors:
winhq does not collect sensitive personal information as defined under Section 3(l) of the DPA (such as health data, political opinions, or religious beliefs) unless specifically required for responsible gaming assessments and only with your explicit consent.
winhq collects personal data through the following means:
winhq uses your personal data for the following purposes:
Under the Philippine Data Privacy Act, winhq processes your personal data on the following legal bases:
winhq does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis:
winhq is required to share player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities as required by law or regulatory directive.
Transaction data is shared with GCash, Maya, and Philippine banking partners solely for the purpose of processing your deposits and withdrawals. These providers are bound by their own data protection obligations under Philippine law.
winhq engages accredited third-party KYC service providers to assist with identity verification. These providers process your identity documents under strict data processing agreements and are prohibited from using your data for any purpose other than identity verification for winhq.
winhq's platform infrastructure, game content, and customer support systems are supported by technology service providers who may process limited technical data on winhq's behalf. All such providers are bound by data processing agreements that restrict their use of your data.
winhq does not share your personal data with third-party advertisers, data brokers, or any entity for commercial marketing purposes without your explicit consent.
winhq retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with NPC-approved data disposal procedures.
winhq implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While winhq takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your winhq login credentials and for notifying winhq immediately if you suspect unauthorized access to your account.
winhq uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:
These cookies are essential for the winhq platform to function. They manage your login session, maintain your account authentication state, and enable core platform features. These cookies cannot be disabled without affecting platform functionality.
These cookies remember your preferences (such as language settings and responsible gaming limits) to provide a more personalized experience on winhq.
winhq uses first-party analytics cookies to understand how players use the platform — which games are most popular, how long sessions last, and where players encounter difficulties. This data is aggregated and anonymized and is used solely to improve the winhq platform.
winhq does not use third-party advertising cookies, cross-site tracking pixels, or any technology that tracks your activity outside of the winhq platform.
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the winhq platform.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by winhq:
To exercise any of these rights, please contact the winhq Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." winhq will acknowledge your request within 72 hours and respond substantively within thirty (30) days, as required by the DPA.
Some rights are subject to limitations. For example, winhq cannot delete transaction records that must be retained under AMLA or PAGCOR regulations, even upon request. winhq will always explain the basis for any limitation on your rights.
winhq strictly prohibits the use of its platform by any person under the age of 21. This is a mandatory requirement under PAGCOR regulations governing online casino gaming in the Philippines. winhq does not knowingly collect personal data from individuals under 21 years of age.
If winhq discovers or has reason to believe that personal data has been collected from a person under 21, winhq will immediately suspend the associated account, delete the collected data to the extent permitted by law, and report the matter to the relevant authorities.
If you are a parent or guardian and believe that a person under 21 in your care has registered a winhq account, please contact us immediately at [email protected].
winhq's primary data processing infrastructure is located within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, game content providers or cloud infrastructure partners with data centers in other jurisdictions.
Any cross-border transfer of personal data by winhq is conducted in compliance with Section 21 of the Philippine Data Privacy Act and the NPC's rules on cross-border data transfers. winhq ensures that recipient organizations outside the Philippines provide an adequate level of data protection through contractual data processing agreements that impose obligations equivalent to those under the DPA.
winhq reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Material changes to this Policy will be communicated to registered players via email or an in-platform notification at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Privacy Policy periodically. Your continued use of the winhq platform following the effective date of any update constitutes your acceptance of the revised Policy.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by winhq, please contact our Data Protection Officer:
winhq Data Protection Officer
Email: [email protected]
Subject line: Privacy Policy Inquiry or Data Subject Rights Request
Response time: Within 72 hours for acknowledgment; within 30 days for full resolution
If you are not satisfied with winhq's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.
Your data is protected, your privacy is respected, and your gaming experience is secure. Join hundreds of thousands of Filipino players who trust winhq every day.